Return Policy

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1. Overview

At Vluzarinphzarae, we strive to provide exceptional workshop experiences and quality products. This Return Policy outlines the terms and conditions for cancellations, refunds, and returns for both our workshop bookings and product purchases. We encourage you to read this policy carefully before making a purchase or booking a workshop.

2. Workshop Booking Cancellations

We understand that circumstances change and you may need to cancel your workshop booking. Our cancellation policy is designed to be fair to both our customers and our business operations.

Cancellation by Customer

If you need to cancel your workshop booking, please notify us as soon as possible. Cancellations made more than 7 days before the scheduled workshop date will receive a full refund minus a processing fee of 10% of the workshop cost. Cancellations made between 3 to 7 days before the workshop date will receive a 50% refund of the workshop cost.

Cancellations made less than 3 days before the workshop date are non-refundable. However, you may transfer your booking to another person or reschedule to a future workshop date subject to availability, with a rescheduling fee of 15% of the workshop cost.

Cancellation by Vluzarinphzarae

In the rare event that we need to cancel a workshop due to unforeseen circumstances, instructor unavailability, insufficient enrollment, or any other reason beyond our control, we will notify you as soon as possible. You will be offered the choice of a full refund or the option to transfer your booking to another available workshop date at no additional cost.

3. No-Show Policy

If you fail to attend a workshop without prior notice, your booking will be considered a no-show and no refund will be provided. We reserve the right to refuse future bookings from customers with a history of no-shows. If you know you will be unable to attend, please contact us as soon as possible to discuss your options.

4. Product Returns

We want you to be completely satisfied with your purchase of craft kits, supplies, and materials from our studio. If you are not satisfied with your purchase, you may return eligible items within 30 days of the purchase date for a refund or exchange.

Eligible Returns

To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Items must be accompanied by proof of purchase, such as a receipt or order confirmation. Certain items are not eligible for return, including custom or personalized items, opened or used materials, and items marked as final sale.

Return Process

To initiate a return, please contact us with your order details and reason for return. We will provide you with instructions on how to return your items. Items should be returned to our studio address at 140 Regent St, Redfern NSW 2016, Australia. You are responsible for the cost of return shipping unless the return is due to our error or a defective product.

5. Refund Processing

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7 to 10 business days.

Please note that depending on your financial institution, it may take additional time for the refund to be reflected in your account. If you have not received your refund after 10 business days, please contact your bank or credit card company, as there may be a processing delay.

6. Exchanges

If you would like to exchange an item for a different product, please contact us to arrange the exchange. Exchanges are subject to product availability. If the item you wish to exchange for is of greater value, you will be responsible for paying the difference. If it is of lesser value, we will refund the difference to your original payment method.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage or defect. We will arrange for a replacement to be sent to you at no additional cost, or provide a full refund if a replacement is not available. We may require you to return the damaged or defective item to us for inspection.

8. Workshop Materials

All materials provided during workshops are included in the workshop fee and are yours to keep. If you are dissatisfied with the quality of materials provided during a workshop, please bring this to the attention of the instructor during the session so we can address the issue immediately.

9. Gift Certificates and Vouchers

Gift certificates and vouchers are non-refundable and cannot be exchanged for cash. They are valid for 12 months from the date of purchase and can be used toward any workshop booking or product purchase. Lost or stolen gift certificates cannot be replaced.

10. Rescheduling Workshops

If you need to reschedule your workshop booking, please contact us at least 48 hours before the scheduled workshop date. We will do our best to accommodate your request subject to availability. A rescheduling fee of 15% of the workshop cost may apply. You may reschedule your booking once without penalty if done more than 7 days in advance.

11. Late Arrivals

We ask that all participants arrive 10 minutes before the scheduled workshop start time. If you arrive more than 15 minutes late, we reserve the right to refuse entry to ensure minimal disruption to other participants. In such cases, no refund will be provided, but you may be able to reschedule to another session subject to availability and payment of a rescheduling fee.

12. Special Circumstances

We understand that exceptional circumstances may arise, such as serious illness, family emergencies, or other unforeseen events. If you need to cancel or reschedule due to such circumstances, please contact us to discuss your situation. We will consider requests on a case-by-case basis and may waive certain fees or policies at our discretion.

13. Refund Method

All refunds will be issued to the original payment method used for the purchase. We cannot issue refunds to a different payment method or to a different person than the original purchaser. If the original payment method is no longer available, please contact us to arrange an alternative refund method.

14. Processing Time

Please allow up to 7 business days for us to process your return or cancellation request. During busy periods, processing times may be longer. We will keep you informed throughout the process and notify you once your refund has been issued.

15. International Customers

For international customers, please note that return shipping costs are your responsibility. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. Customs duties and import taxes are non-refundable.

16. Changes to This Policy

We reserve the right to modify this Return Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after any changes indicates your acceptance of the new terms. We encourage you to review this policy periodically.

17. Contact Us

If you have any questions about our Return Policy or need assistance with a return or cancellation, please contact us:

Vluzarinphzarae
140 Regent St, Redfern NSW 2016, Australia
Phone: (02) 4005 2999
Email: connect@vluzarinphzarae.world

18. Consumer Rights

This Return Policy does not affect your statutory rights as a consumer under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.